Many settings are available to customize the prep ticket. Note that not all printers are capable of every setting shown below and the prep tickets may appear different than the examples shown below. Do not enable unsupported commands, i.e. do not enable Print Menu Items Red if the printer is not capable of printing 2 colors or printing errors may result. Printing variations exist between printers from different manufacturers and the appearance of prep tickets may vary.

 

Review the following topics to customize prep tickets:

 

 

 

Shared Settings

 

 

 

The following settings are available in the data service application. Click Prep Ticket Server Settings and select the Shared Settings tab.

 

 

 

 

 

 

 

  

 

 

Prep Ticket Settings

 

 

 

Menu Items

 

 

 

Modifiers

 

 

 

 

Order-Type Specific Settings

 

The following settings are set for specific order types in Back Office | Settings | Main Settings | Order Types.

 

 

 

 

 

 

 

 

Examples

 

 

Dine-In Order

 

 

 

The following example shows a Dine-In order for 2 guests.

 

 

 

Dine-In Order With Guest Assignment Enabled

 
 

The prep ticket displays each customer's order separately with the prep ticket alert in red after the prep ticket header. Prep ticket header uses double-height/regular width characters, menu items use double-height/double width, modifiers use regular height/double-width and time is printed at the bottom.

 

   

Dine-In Prep Ticket Printed by Pos-X Xr210

 


 

Counter Order

 

The customer name prompt appears for order types with Show Customer Name Prompt enabled. The name will print at the bottom of the prep ticket.

   

 

Counter Order Customer Name Prompt

 
 

The example counter order prep ticket shown below displays both the customer name and the 3-digit order number at the bottom. Prep ticket header uses double-height/regular width characters, menu items use double-height/double width, modifiers use regular height/double-width and time is printed at the bottom.

 

 

Counter Order Printed Using Pos-X Xr210
 

Delivery Order

 

The delivery prep ticket shows customer information at the bottom. Prep ticket header uses double-height/regular width characters, menu items use double-height/double width, modifiers use regular height/double-width and time is printed at the bottom.

 

 

Delivery Order Printed Using Pos-X Xr210

 

 

 

 

 

Testing the Prep Printer

 

 

After installing and configuring the prep printer, click the Test Print button to confirm that the settings are correct. Changes can be made and immediately tested without restarting AmigoPOS. Note that the Print button is disabled if the prep printer is not enabled.

 

   

 

 

   

The following images show the same test prep ticket routed to 4 different printers with identical settings. Both Star printers are set to use Star Line Mode and both Pos-X printers are using the factory default Epson ESC/POS emulation. Note that red printing must be disabled for the Star SP500 or an error condition will result.

Star TSP100 (Thermal Paper)

   



Star SP500 (Purple Ribbon)

   

Pos-X Xr200 (Purple Ribbon)

 


Pos-X Xr210 (Red+Black Ribbon)