The AmigoPOS Call Center service consists of 4 components to facilitate communication between the call center and the store:



The call center application is used to enter orders and process credit card payments at the call center. All computers connect to the same instance of SQL Server Express.



The call center client runs at the call center server and is used to send orders and outgoing store messages to the cloud service and to download each store's menu, store settings and incoming store messages from the cloud service.



The Data Service application runs at the main pos station at each store and is used to upload the store's menu, settings and outgoing messages to the cloud service and to receive orders and incoming store message from the cloud service.



The point of sale application runs at each pos station and is used to recall and modify call center orders and to send messages to the call center cloud service.